Shipments and Returns
Order processing will start upon receipt of payment to Metsepole OÜ bank account. Package assembly is within two business days, packages are shipped no later than 48 hours after placing an order.
Goods are delivered by Omniva or SmartPost parcel terminals all over Estonia.
No need to worry- our shop team respects your privacy and does not put on any ads or other references to the package content.
We also send parcels to Finland, using Smartpost.
OMNIVA is a unique Baltics outdoor parcel terminal
Estonian Post brings sending and receiving packets to a new level, providing greater speed and convenience as an entire parcel terminal network, which covers the entire Baltics
The largest parcel terminal network in the Baltics
Open 24 h
Easily accessible locations both by foot and car
Shipment route can be traced on the web
Shipments are delivered by the next working day, to Latvia and Lithuania within 1-2 working days.
Shipment receiving in 15 seconds
How to receive
With OMNIVA receiving packages is a breeze, it takes only 15 seconds. Try it out!
After receiving a notification go to the parcel terminal
Enter the received code
Take the package from the opened door
Within Estonia-packages are delivered within the next day, within the Baltic countries the parcels delivery time takes up to two days.
On Saturday, parcels inserted before emptying the terminals tühjendamisaega arrive at the destination according to the selected service, either on Monday or Tuesday.
Delivery time in Estonia is D+1, if a parcel is inserted to a terminal before emptying time or delivered promptly to a carrier.
From one terminal to another, from a terminal to carrier, from a carrier to the terminal and carrier to carrier sent packages are delivered by the next day from the handed over day (excluding Sunday), if the package has been handed over before the emptying time.
From terminal to post office, from post office to post office and from post office to terminal sent packages are delivered by the next day from the handed over day.
SMARTPOST DELIVERY (THE ONLY 100% WEATHERPROOF TERMINAL)
About Itella SmartPOST
Itella SmartPOST is the oldest and most well-known automated parcel service provider in Estonia. Our mission is to make it as convenient and quick as possible for our customers to send and receive parcels.
Itella SmartPOST delivers items ordered from online stores and home shopping catalogues. Additionally, you can use our self-service parcel terminals for personal or business deliveries all over Estonia as well as Finland and the rest of Europe.
Designing SmartPOST parcel terminals started in 2007. Two years later in 2009, we opened the network of self-service parcel terminals. We chose shopping centres all over Estonia as the locations for the terminals, in order to best fit in our customers’ daily schedules.
2010 brought a big leap for us – the success of parcel terminals in Estonia sparked the interest of the Finnish postal company Itella. SmartPOST became Itella SmartPOST and the brand spread to Finland.
Our company employs people who are dedicated daily to offer the most convenient and top-quality parcel services to our customers.
To date, around one third of all Estonians have used SmartPOST’s services.Itella SmartPOST on Eesti vanim ja tuntuim iseteeninduslike pakiautomaatide teenuse pakkuja. Meie missioon on muuta pakkide saatmine ja kättesaamine inimestele võimalikult kiireks ja mugavaks.
Receiving the parcel
As soon as the parcel arrives at the destination terminal, we send the receiver an SMS with all the necessary information for pick-up.
Our map of parcel terminals (click here) will help you locate the terminal where your parcel was delivered.
To receive the parcel, all you need to do is enter the code sent to you via SMS into the screen on the parcel terminal – after that, the locker door will open and the parcel is yours!
Once you're there at the terminal, the guidelines on the touch-screen will assist you further – it will help to you complete the card payment and will then open the suitable locker door for your package.
Be sure to have your bank card with you, since the terminal will require a card payment.
Next day delivery for your package*
Delivery processing 7 days a week
Customer service 7 days a week
* Parcel terminals are processed (emptied and filled) Mon-Sun on the mainland, Mon-Fri on Saaremaa, filled Tue-Sat and emptied Mon-Fri on Hiiumaa. Browse the discharge/ fulfillment schedule, click here.
Shop "Kondoomipood" will do everything possible to post your parcel as soon as possible